Company Info and Policies

The Horse Village is an Equestrian retailer dedicated to supplying the equestrian community with the finest products available.  Specializing in dressage, eventing, and hunter/jumper, The Horse Village offers a wide range of products for riders and horse owners of all levels.  From the serious show competitor, to the weekend trail rider, we have the products you need to make your journey easier.

If you would like to place an order or inquire about the items listed and the many other products we carry, please call 877.Horses.8 (877.467.7378), or 989.435.9538.  You can also stop by our mobile tack store at one of the many equestrian events we attend throughout the year.  A list of our shows can be found by clicking on the "Events & Shows" page. 

Privacy Policy

The Horse Village recognizes the importance of protecting the privacy of all information provided by users of our web site, recipients of our e-mail and all of our customers. We created this policy with a fundamental respect for our users' right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices for all products and services owned by The Horse Village.

Return & Shipping Policy
 
We ship UPS Ground unless another method is specified.  Please contact our store for shipping rates.  Returns should be shipped back via UPS or US Postal Service. No returns after 30 days-exchanges or in store credit only.  A copy of your sales receipt is required, otherwise store credit will be issued.  Items must be in resalable condition, with tags attached and no sign of wear or use.  Sales final on clearance items.  Footwear returns must be placed inside a shipping box or they will be refused-Do Not Use original shoe box as the shipping box!  Bit returns must have tags attached & no visible wear, unless part of Myler Bit Rental Program (terms apply).  Warranties limited to manufacturer's warranty.  Saddle sales subject to separate terms and conditions.

Information Collection and Use

The Horse Village collects information from our website users and customers. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our customers.

Your personal information is collected ONLY for the purposes of completing your transaction. We do not store any sensitive credit card information, nor do we share your personal information with outside sources. All information is kept confidential.

Security

We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment and utilize the highest encryption available for the transmission of your data.

Please feel free to contact us anytime with your questions, comments, or suggestions. We'd love to hear from you!

info@thehorsevillage.com
The Horse Village
4064 Lyle Rd.
Beaverton, MI 48612
Phone (989) 435-9538 or toll free 877-Horses-8